Returns Policy

To return a product: Contact us in the first instance, using the form below.

What can be returned

Please note: All of our printed leisurewear and personalised mugs are printed on demand and are therefore, only eligible for return if faulty.   

All returns must be in their original packaging and in new condition. If there are any noticeable signs of wear or use, the return will be rejected.

Returns for refund: must be made within 14 days of receipt of purchase.

Returns for exchange or store credit: must be made within 30 days of receipt of purchase.

Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee.  However, Triple 9 will take responsibility for the shipping costs when there is an error on our part with regards to size, colour, style or decoration.

To return a product or for any other queries, simply send us a message using the form on this page.